We are not responsible for packages once they have been delivered to your mailbox or left at your delivery address. Please make sure you are shipping to a secure location. If an email address is included in the order, you will receive tracking information. Please contact your local Post Office first for any issues with your package once marked "delivered" in the tracking information.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office.
- FREE US Shipping: All orders $50 and over inside the continental U.S. ship for FREE with USPS and will be delivered by your Postal Carrier. Shipping times typically take anywhere from 1 to 10 days once they are at the Post Office. First class packages weighing under 16 ozs. are not insured and have a longer shipping time. Packages weighing 16 ozs or more are automatically shipped via priority mail. Priority mail packages are insured up to $100 and usually have quicker shipping times.
- FLAT RATE $5.95 Shipping: All orders $49.99 or less and inside the continental U.S. ship for a flat rate of $5.95 with USPS and will be delivered by your Postal Carrier.
- STORE PICKUP: If you live within the Dixon, IL area and would like to arrange pickup of your package, please choose the pickup option, located in the shipping method drop down menu. Orders will be available for pickup at 115 S Hennepin Avenue, Dixon during store hours. Please allow for 2 business days to fill the order. An email will be sent to you when your order is ready. Those who do not pickup within 30 days will receive a store credit for the order amount. ****Those not local who pick this shipping option instead of the flat fee rate will have their order cancelled and will be notified to reorder.****
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to help prevent credit card fraud and protect us and our customers.
Processing time: Most in stock orders are quickly processed and sent from Dixon, Illinois within 2 business days (unless stated otherwise on your item description). Orders placed on a late Friday, Saturday or Sunday will be shipped the following Tuesday at the latest. Please leave your email as you will receive an email or message with a tracking number once your item has shipped.
Items under the preorder menu will not be shipped as normal. Preorders are not in stock. Items will be shipped as soon as possible, but can take anywhere from 1 to 6 weeks. ***Please take note if you add a preorder item along with an in stock item, your order will be shipped all at once when all items are available. If you want your in stock item shipped first, you need to place separate orders.